Customer Support Executive

We are looking for a Customer Support Executive to join our Support Office in Coimbatore or Bangalore. The candidate will be responsible for handling customer queries through Email, Live Chat, and VSoft CRM, providing timely solutions, coordinating with internal teams, and ensuring a professional customer service experience. Shift: Rotational (Day / Evening).

• Handle customer queries through Email, Live Chat, and VSoft CRM.
• Respond to and resolve customer queries within 5 minutes, wherever possible.
• Provide prompt and accurate solutions to customer inquiries.
• Coordinate with internal teams to resolve customer concerns.
• Maintain accurate records of customer interactions and follow-ups.
• Escalate complex or unresolved issues to the appropriate teams.
• Ensure timely follow-up and closure of customer requests.
• Maintain a professional and customer-centric approach.
• Support daily customer service operations.

• Qualification: B.Sc. / M.Sc. Biotechnology, B.Sc. / M.Sc. Biochemistry or DMLT.
• Experience: Freshers to 2 years.
• Age: 18–35 years.
• Good verbal and written communication skills.
• Basic knowledge of MS Office and computer applications.
• Good problem-solving and interpersonal skills.
• Ability to communicate professionally with customers.
• Willingness to learn CRM and customer support tools.
• Must have a personal laptop and good internet connectivity.
• Willing to work from the Coimbatore or Bangalore office.